totally hit home, mostly because I commute to and from work on the bus. I cannot cope with people who don't have their money/farecard ready. I actually have my SmarTrip card in my pocket when I close my front door. Seriously, there is no excuse
for these people. I hate being behind them in line, I hate sitting on the bus and watching them take forever. At least most of the time, if they need to search, they do try and step aside and let people ahead of them.
OK, I guess on occasion, I can see not having change ready. But this just speaks to me. Right on, Al and Susan!